At Divine Dealz, we want to ensure your shopping experience is smooth and your products arrive on time and in perfect condition.
Order Processing
Orders received and paid for before 2:00 PM (South African time) will begin processing the same business day. Orders received after 2:00 PM will begin processing the next business day.
If your order includes a mix of personalized and unpersonalized items, we’ll ship everything together once the personalized item is ready, unless you’d prefer separate shipments — just let us know at checkout or in your order notes.
During peak seasons, public holidays, or periods of high order volume, processing may occasionally take slightly longer. We’ll notify you by email if your order is affected.
Please contact us for a quote on any bulk personalized orders.
Shipping & Delivery
Once your order is processed, we hand it over to our courier partners — Fastway Couriers and The Courier Guy — and you’ll receive a tracking number by email so you can follow your delivery every step of the way.
Delivery typically takes 2–4 business days after dispatch, depending on your location and courier scheduling. Outskirt areas and deliveries to other provinces may take toward the higher end of this range.
Total estimated time from order to delivery:
Special Event Orders
Ordering something for a birthday, anniversary, or special occasion? We recommend placing your order at least 2 weeks in advance to leave room for personalization, courier timing, and stock availability.
Packaging
We take great care packaging every order to make sure it arrives in perfect condition — bubble wrap, sturdy boxes, and extra protective packaging where needed.
Shipping Costs
Returns & Refunds:
We want you to be satisfied with your purchase! Here are the details regarding returns and refunds:
Personalized Products: Due to the customized nature of personalized products, these items cannot be returned or refunded unless they arrive damaged, defective, or incorrect as a result of an error on our part.
Returns for Other Products: For non-personalized products, you have 3 business days from the date of receiving your order to lodge a complaint or request a return. Please email us at admin@divinedealz.co.za with the following information:
Return Approval: After receiving the necessary information, we will thoroughly investigate the issue. Please note that each product is thoroughly inspected, and images of both the product and packaging are taken before shipping to ensure it leaves our facility in perfect condition. If the item is defective or incorrect due to our error, Divine Dealz will provide instructions for the return process and advise whether return shipping costs will be covered.
Refunds: Refunds will be processed once we’ve received the returned item and verified the issue. We will notify you via email once your return is processed.
Contact Us:
If you have any questions or concerns regarding your order, shipping, or a return request, please don’t hesitate to reach out to us at admin@divinedealz.co.za | Whatsapp: 081 552 1374